Customer Survey Results
The Net Promoter Score, or NPS®, is based on the fundamental perspective that every company’s customers can be divided into three categories: Promoters, Passives, and Detractors.
By asking one simple question — How likely is it that you would recommend our company to a friend or colleague? — you can track these groups and get a clear measure of your company’s performance through your customers’ eyes. Customers respond on a 0-to-10 point rating scale and are categorized as follows:
Promoters (score 9-10) are loyal enthusiasts who will keep buying and refer others, fueling growth.
Passives (score 7-8) are satisfied but unenthusiastic customers who are vulnerable to competitive offerings.
Detractors (score 0-6) are unhappy customers who can damage your brand and impede growth through negative word-of-mouth.
By default, when you email an invoice to a customer, they will be able fill out a survey about your business. The survey results are private and can only be viewed by you, or an admin on your account. You may also disable this survey by selecting the Disable Customer Survey Link option in your Invoice Settings Page.
Help?
By asking one simple question — How likely is it that you would recommend our company to a friend or colleague? — you can track these groups and get a clear measure of your company’s performance through your customers’ eyes. Customers respond on a 0-to-10 point rating scale and are categorized as follows:
By default, when you email an invoice to a customer, they will be able fill out a survey about your business. The survey results are private and can only be viewed by you, or an admin on your account. You may also disable this survey by selecting the Disable Customer Survey Link option in your Invoice Settings Page.
Help?
| Date | Customer | Score (Out of 10) | Additional Comment |
|---|