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1. Agreement Overview
By accepting this agreement, you (“Client”) enter into a service agreement with SutherLandscape Lawn Services, LLC (SLS) for the services outlined. SLS may perform services directly or subcontract them as needed. Services will be scheduled/completed at appropriate times throughout the season.
Payment is due on or before the date listed on each monthly invoice.
2. BILLING & PAYMENTS
Recurring Services (mowing customers):
●Invoices are sent monthly. Payments are due by the due date listed on the invoice.
●Clients enrolled in a Monthly Payment Plan are required to keep a card on file*, which will be automatically charged each month.
Non-Recurring / One-Time Services(non mowing customers):
●For one-time or non-recurring jobs with in the month: an invoice will be sent when job is complete.
●Jobs quoted over $500, a 50% deposit is required before work begins. The remaining balance will be invoiced after the job is completed and is due upon receipt unless otherwise stated on the invoice.
3. ACCEPTED PAYMENT METHODS
●Accepted payment methods include Cash, Check, Venmo, ACH and Debit/Credit Card.
●A $3 convenience fee applies to manually entered card payments.
●To avoid card fees, clients may Store a Card on File* for automatic payments. An invoice will still be provided each month showing the payment details.
4. PAST DUE ACCOUNTS
●Accounts with late or past-due balances will be charged a late fee of 15% of the outstanding balance.
●SLS reserves the right to place services on hold for unpaid accounts.
●Services will resume once the balance is paid and a card is placed on file for future payments.
●Any invoice 30 days past due may result in a lien being filed on the serviced property and/or the account being sent to collections.
●A 10-day notice will be provided prior to filing a lien or sending the account to collections.
●The Client is responsible for all additional costs associated with this process, including legal and collection fees.
5. ADDITIONAL SERVICES
●All Clients may request additional services at any time.
●Pricing for extra services will be agreed upon before work begins.
●Monthly Payment Plan Clients already in a set monthly price agreement: The additional service added will be charged full price with in the months' serviced.
6. CANCELATION POLICY
●Pay-Per-Service Plans: Clients may cancel at any time via text or email. Payment for all completed services is due upon cancellation. Any unpaid balances will be handled according to Section 4 (Past Due Accounts).
●Monthly Payment Plans: Monthly plans run from March through December and cannot be canceled before the end of the term.
7. CARD ON FILE & PRIVACY POLICY
●No FEES
●Clients may choose to store a card on file for future payments. Client can edit payment information and remove a card if need be. All card information is securely processed and stored by Stripe, a third-party payment processor that meets all required industry security and compliance standards.
SutherLandscape Lawn Services, LLC does not store, access, or handle clients’ card information.
How's it work.
●SLS will generate your invoice once a month, once your invoice is generated your card will be charged. SLS will send you a paid invoice. If Client needs to dispute a charge and it's deemed Client was over charged . SLS will credit Clients account for next invoice. If card is declined SLS will notify you attached with the invoice.
By accepting this agreement, you (“Client”) enter into a service agreement with SutherLandscape Lawn Services, LLC (SLS) for the services outlined. SLS may perform services directly or subcontract them as needed. Services will be scheduled/completed at appropriate times throughout the season.
Payment is due on or before the date listed on each monthly invoice.
2. BILLING & PAYMENTS
Recurring Services (mowing customers):
●Invoices are sent monthly. Payments are due by the due date listed on the invoice.
●Clients enrolled in a Monthly Payment Plan are required to keep a card on file*, which will be automatically charged each month.
Non-Recurring / One-Time Services(non mowing customers):
●For one-time or non-recurring jobs with in the month: an invoice will be sent when job is complete.
●Jobs quoted over $500, a 50% deposit is required before work begins. The remaining balance will be invoiced after the job is completed and is due upon receipt unless otherwise stated on the invoice.
3. ACCEPTED PAYMENT METHODS
●Accepted payment methods include Cash, Check, Venmo, ACH and Debit/Credit Card.
●A $3 convenience fee applies to manually entered card payments.
●To avoid card fees, clients may Store a Card on File* for automatic payments. An invoice will still be provided each month showing the payment details.
4. PAST DUE ACCOUNTS
●Accounts with late or past-due balances will be charged a late fee of 15% of the outstanding balance.
●SLS reserves the right to place services on hold for unpaid accounts.
●Services will resume once the balance is paid and a card is placed on file for future payments.
●Any invoice 30 days past due may result in a lien being filed on the serviced property and/or the account being sent to collections.
●A 10-day notice will be provided prior to filing a lien or sending the account to collections.
●The Client is responsible for all additional costs associated with this process, including legal and collection fees.
5. ADDITIONAL SERVICES
●All Clients may request additional services at any time.
●Pricing for extra services will be agreed upon before work begins.
●Monthly Payment Plan Clients already in a set monthly price agreement: The additional service added will be charged full price with in the months' serviced.
6. CANCELATION POLICY
●Pay-Per-Service Plans: Clients may cancel at any time via text or email. Payment for all completed services is due upon cancellation. Any unpaid balances will be handled according to Section 4 (Past Due Accounts).
●Monthly Payment Plans: Monthly plans run from March through December and cannot be canceled before the end of the term.
7. CARD ON FILE & PRIVACY POLICY
●No FEES
●Clients may choose to store a card on file for future payments. Client can edit payment information and remove a card if need be. All card information is securely processed and stored by Stripe, a third-party payment processor that meets all required industry security and compliance standards.
SutherLandscape Lawn Services, LLC does not store, access, or handle clients’ card information.
How's it work.
●SLS will generate your invoice once a month, once your invoice is generated your card will be charged. SLS will send you a paid invoice. If Client needs to dispute a charge and it's deemed Client was over charged . SLS will credit Clients account for next invoice. If card is declined SLS will notify you attached with the invoice.